Policies

Thanks for shopping at Konex.

Konex only supplies high quality products to meet your needs. We want to make sure that you are 100% satisfied with your purchase.

Returns: You have 90 calendar days to return an item from the date you received it. Simply ship it back to us along with a copy of your receipt, proof of purchase or on-line invoice number.

Refunds: You choose whether you want Konex to replace your item or refund your money. You will usually receive a refund within 15 days, depending on your card issuer’s policies.

Shipping: Konex will pay your return shipping costs! Just email your receipt, proof of purchase or on-line invoice number to info@konexwakeparks.com and Konex will send you a prepaid label for your package.

Contact: Please contact us if you have any questions.

Delivery:

  1. General Information

Konex will make every reasonable effort to deliver your product to you on a timely basis. Orders are generally shipped within 3 business days after the order is finalized. All orders are subject to product availability. You will be notified if the item is not in stock at the time you placed your order and you will have the option of continuing with the order or cancelling it.
 

  1. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Orders are generally shipped within 3 business days. Delivery times are estimates and commence from the date of shipping. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays, Sundays and statutory holidays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

  1. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. Shipping costs are automatically calculated by the third party delivery provider after you have added all of the items you would like to purchase into your cart and proceeded to the checkout page. The recipient of an international shipment may be subject to import taxes, customs duties and other fees levied by the destination country. Sales tax is charged according to the country, state or province to which the item is shipped.

  1. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately.

  1. Questions

If you have any questions about the delivery and shipment or your order, please contact us.

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