Policies

Thanks for shopping at Konex.

Konex only supplies high quality products to meet your needs. We want to make sure that you are 100% satisfied with your purchase.

Returns: You have 90 calendar days to return an item from the date you received it. Simply ship it back to us along with a copy of your receipt, proof of purchase or on-line invoice number.

Refunds: You choose whether you want Konex to replace your item or refund your money. You will usually receive a refund within 15 days, depending on your card issuer’s policies.

Shipping: Konex will pay your return shipping costs! Just email your receipt, proof of purchase or on-line invoice number to info@konexwakeparks.com and Konex will send you a prepaid label for your package.

Contact: Please contact us if you have any questions.

Delivery:

  1. General Information

Konex will make every reasonable effort to deliver your product to you on a timely basis. Orders are generally shipped within 3 business days after the order is finalized. All orders are subject to product availability. You will be notified if the item is not in stock at the time you placed your order and you will have the option of continuing with the order or cancelling it.
 

  1. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Orders are generally shipped within 3 business days. Delivery times are estimates and commence from the date of shipping. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays, Sundays and statutory holidays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

  1. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. Shipping costs are automatically calculated by the third party delivery provider after you have added all of the items you would like to purchase into your cart and proceeded to the checkout page. The recipient of an international shipment may be subject to import taxes, customs duties and other fees levied by the destination country. Sales tax is charged according to the country, state or province to which the item is shipped.

  1. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately.

  1. Questions

If you have any questions about the delivery and shipment or your order, please contact us.

Customize & Share
@konex_wakeparks

The best designs will be shown on the “feature builds” page!
facebookinstagram vimeo / konex_wakeparks
Throwback to the rail jam at the @wakeeffects new store opening in Lake of the Ozarks. @brandonharris13 or @joshharris13 sending it off the @stepupproductions kicker🤘🏽
Great times at the @wakeeffects rail jam for the @bigthundermarine store opening with @stepupproductions! It was good to see some local riders get some sets in @brett_ba_powell @jkj503  @kaiden_powell06 @kirbyliesmanna@horseshoeresort is looking good 👌 Get down there and ride our cable system before the season is over!
This past weekend we had our mobile system set up in Collingwood, Ontario for the Battle in the Bay. Thanks to @boarderpasscanada @sidelaunch @rockstarenergy @mastercraft_muskoka for putting it on! It was great having it open to the public and seeing such a positive response from the community.About to string up the cable on the 368 meter span at @valhallawakepark!
Both towers are up at @valhallawakepark! All that is left to do is string up the cable and ride🤘🏽Installing the 9.5 meter towers @valhallawakepark🤙
We#Repost @ontariowake
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Free riding all day @Horseshoeresort #wakePark today! Check out Canada’s first @konex_wakeparks cable system at Ontario’s newest park! Beach bar and bbq open for the afternoon of free riding! @rockstarenergycanada @ripcurl_canada @sunbum @sandboxland @dakine @spyoptic #ontariowake #ontariowakeseries #wakeboarding #wakeboard
Good times at @defi_hors_piste with this crew! We’re looking forward to next years event! 
#wakeboarding #events #cablepark#Repost @wakecanada
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@defi_hors_piste Pro Wake Jam presented by @konex_wakeparks @drummondvillemarine @trois_rivieres. Overall champion @nicolas_leduc. Best Trick podiums @pete_besner @jessejarrett_ @ludo_leblanc @davidarsenault1 . Part of the #DefiHorsPiste Snow/Wake/Skate/Music festival in Trois Rivière, QC. Swipe left for more photos. 📷 steve jarrett #wakeboard #wakepark #wakeboarding #defihorspiste #wakecanada
Night session at @defi_hors_piste @pete_besner 📷: @wakecanadaThe set up at @defi_hors_piste is almost ready 🤘🏽
The site for our next installation at @valhallawakepark in Italy👌 We’ll be installing it soon!IT’S LIVE! The film is officially live on several platforms, follow the link in the bio to the official formats site where you can purchase hard copy DVD’s and links to purchase digitally! Thanks you to everyone the helped along the way and enjoy!
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Available on: iTunes, Vimeo, Amazon, Google Play, VUDU, Xbox, On Demand VOD, and DVD Hardcopies on the formatsfilm.com website!
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@sbcwake @oneillnorthamerica @oneillusa @malibuboats @liquidforcewake @konex_wakeparks @sandboxland
This weekend we will be in Trois Rivieres, Quebec for @defi_hors_piste! If youHuge congrats to the guys over at @ynywakeco!
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!!!!!BIG NEWS!!!!! We have officially been approved by council to open for summer. 
It’s been a long hard road with many hurdles, but we can see the light at the end of the tunnel. .
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#konexwakeparks #cablesystems #australia #wakeboarding
Happy 4th of July to all of our American followers 🇺🇸🤘🏻@nbcsports got some footage of @j_allgaier taking a ride on the set up before his race on Saturday #chicagolandspeedway #nascarxfinityseries #konexwakeparks
Wakeboarding meets the world of NASCAR. WeWe
Today we transferred ownership of the cable system to @horseshoeresort @skylineresortcommunities !🔑 🍾#Repost @horseshoeresort
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HORSESHOE WAKE PARK is almost ready to open! @christian_primrose came up today to check it out! Opening day announcement coming soon!

#dotheshoe #adventureliveshere #wakeboardwednesday #konexwakeparks #truetension
Having a time at the @ranchwakepark and @spray_lake for stop #1 of the Ontario Wake Series!It’s Live! Here’s the first section of the @formatsfilm Official Trailer. Hit the link in the bio to watch the whole thing! It will be available on iTunes July 10th.
What a perfect site for a cable system👌@horseshoeresort #konexwakeparksWe’re stoked to announce our collaboration with @defi_hors_piste to set up our mobile cable system this July 14th - 15th in Trois Rivieres, Quebec! Along with wakeboarding there will be skateboarding, snowboarding, freeski, DJ’s, foodtrucks and a microbrewery🤘🏽
One more tower to install and the @horseshoeresort cable system will be operational! 
#cablepark #wakeboarding #konexwakeparks #truetensionThe @formatsfilm World Premiere went down in front of a packed house in Orlando last night. Watch for the teaser dropping next week. 📷: @brutledge 
@malibuboats @liquidforcewake @sandboxland @oneillnorthamerica @konex_wakeparks 
@guenther_oka @dylanmiller @raphderome @nickdorselfin @felixgeorgii #Wakeboarding #Wakeboard #FormatsFilm #SBCWake #SBCWakeMag
It’s hard to believe that two 31’ systems and two large kickers are packed up inside this trailer and ready to be installed at @horseshoeresort and @fluidwakepark. Keep your eyes peeled for photos of these systems being installed!In anticipation of the installation @horseshoeresort this coming week, here’s a look at their motor unit being fired up during testing
This carrier will soon be pulling riders across the bi-level at @valhallawakepark! With a cable span of 368 meters this park is going to be legendary🤘🏽Birds eye view of the compound 🚁
Screen Shot 2016-08-10 at 12.21.39 PM Screen Shot 2016-08-05 at 3.48.18 PM