Policies

Thanks for shopping at Konex.

Konex only supplies high quality products to meet your needs. We want to make sure that you are 100% satisfied with your purchase.

Returns: You have 90 calendar days to return an item from the date you received it. Simply ship it back to us along with a copy of your receipt, proof of purchase or on-line invoice number.

Refunds: You choose whether you want Konex to replace your item or refund your money. You will usually receive a refund within 15 days, depending on your card issuer’s policies.

Shipping: Konex will pay your return shipping costs! Just email your receipt, proof of purchase or on-line invoice number to info@konexwakeparks.com and Konex will send you a prepaid label for your package.

Contact: Please contact us if you have any questions.

Delivery:

  1. General Information

Konex will make every reasonable effort to deliver your product to you on a timely basis. Orders are generally shipped within 3 business days after the order is finalized. All orders are subject to product availability. You will be notified if the item is not in stock at the time you placed your order and you will have the option of continuing with the order or cancelling it.
 

  1. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Orders are generally shipped within 3 business days. Delivery times are estimates and commence from the date of shipping. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays, Sundays and statutory holidays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

  1. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. Shipping costs are automatically calculated by the third party delivery provider after you have added all of the items you would like to purchase into your cart and proceeded to the checkout page. The recipient of an international shipment may be subject to import taxes, customs duties and other fees levied by the destination country. Sales tax is charged according to the country, state or province to which the item is shipped.

  1. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately.

  1. Questions

If you have any questions about the delivery and shipment or your order, please contact us.

Customize & Share
@konex_wakeparks

The best designs will be shown on the “feature builds” page!
facebookinstagram vimeo / konex_wakeparks
It
Great day riding at the compound! @adamwhitakerSneak peak of the @valhallawakepark system before shipping it out!
With over 300 colors to choose from, what combination would you pick for your custom system? Check out our design studio to see the endless possibilities.The @southcoastwakepark system is all packed up and ready to be shipped. Soon you’ll be able to ride the first Konex system in the UK 🇬🇧
Can’t wait to install this beauty at @horseshoeresort! Stay tuned for updates on when youQuick look at the micro adjustment feature on the @fluidwakepark system. This feature comes standard with every system and allows for perfect alignment between towers.
We canThe @southcoastwakepark control panel with the Energy Recovery System is all ready to go! The ERS reduces operational costs by saving the kinetic energy that would otherwise be wasted as the system brakes at either end of the run ♻️
Always stoked to have team rider @annanikstad representing Konex. WeWe
Birds eye view of the set up in Cocoa Beach a few weeks ago. WeCan
WeWe had the opportunity to stop by @valdostawakecompound and @wakenationcincinnati on our trip back to Canada. We appreciate the positive feedback we got on our mobile system! Thanks Wake Nation for the t-shirts, be sure to grab one for yourself once they open for the season #wakepark #valdostawakecompound #wakenationcincinnati #konexwakeparks
#Repost @board_meetings
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Recap of the @beachnboardsfest from this past weekend in Coco beach. The @stepupproductions and the @konex_wakeparks crew really had a sick setup out there!! 💦🚁 cheers boys 
@marcrossiter @briankgrubb @brandonharris13 @joshharris13 @shawnmwatson @hyperlitewake 
@billabongusa 
@ronjohnsurfshop.official 
#wakeboard #wakeboarding #wakeskate #wakeskating #surfing #skateboarding #beach #drone #sundayfunday #everydaywelitGreat to see @briankgrubb ride our mobile cable system at the @billabong and @stepupproductions set up! 🚁 @board_meetings 
#beachnboardsfest #konexwakeparks
WeSuccessful first day with our mobile cable system  at the @beachnboardsfest with @stepupproductions and @billabong. Come check it out today and tomorrow!
Winter may not be over in Canada just yet, but thankfully we@annanikstad shows how easy it is to custom build a Konex cable system in the 3D design studio. Visit our website to build your own!

#konexwakeparks #cablepark
Whether you want to set the perfect ride or need to replace the cable, our patented telescopic tension bar allows the owner to adjust the cable tension with the push of a button. 
#konexwakeparks #truetension #wakepark #cableparkAll Konex systems come with this 3 piece design which allows the pulley sections to be replaced in minutes with the cable at full tension. 
#cablesystem #wakepark
View from the work platform on the @ynywakeco system. Rated for 750 lbs each, these platforms allow staff to safely and comfortably work at the top of the tower.

#wakepark#cablesystem #konexwakeparksThis mobile cable system will be hitting the road soon for an event with over 100,000 people in attendance. Stay tuned for the location!  #wakeboarding #cablepark
Another batch of steel parts ready to be hot dip galvanized.

#cablesystem #konexwakeparks #truetensionCongratulations @annanikstad on taking home the @alliancewake 2017 Rider of the Year award! We
We’re stoked to support the @alliancewake 2017 Rider of the Year - @guenther_oka! Congrats, you deserve every bit of it!
#alliancewake #ROTY #wakeboardingHappy straya day! 🍻🇦🇺 @ynywakeco
🙌 @annanikstad
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Cruising thru mornings here @thai_wake_park 💕
Feels good getting back on my board after taking some time off. 
@sandboxland @liquidforcewake @konex_wakeparks @followwake @republicwake @plasticplayground
📹 @williamklangWith the pond full again, @ynywakeco is back in business!
Protect your control panel with a custom built enclosure. WeAnother private wake park in the works! 🇨🇦
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