Policies

Thanks for shopping at Konex.

Konex only supplies high quality products to meet your needs. We want to make sure that you are 100% satisfied with your purchase.

Returns: You have 90 calendar days to return an item from the date you received it. Simply ship it back to us along with a copy of your receipt, proof of purchase or on-line invoice number.

Refunds: You choose whether you want Konex to replace your item or refund your money. You will usually receive a refund within 15 days, depending on your card issuer’s policies.

Shipping: Konex will pay your return shipping costs! Just email your receipt, proof of purchase or on-line invoice number to info@konexwakeparks.com and Konex will send you a prepaid label for your package.

Contact: Please contact us if you have any questions.

Delivery:

  1. General Information

Konex will make every reasonable effort to deliver your product to you on a timely basis. Orders are generally shipped within 3 business days after the order is finalized. All orders are subject to product availability. You will be notified if the item is not in stock at the time you placed your order and you will have the option of continuing with the order or cancelling it.
 

  1. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Orders are generally shipped within 3 business days. Delivery times are estimates and commence from the date of shipping. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays, Sundays and statutory holidays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

  1. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. Shipping costs are automatically calculated by the third party delivery provider after you have added all of the items you would like to purchase into your cart and proceeded to the checkout page. The recipient of an international shipment may be subject to import taxes, customs duties and other fees levied by the destination country. Sales tax is charged according to the country, state or province to which the item is shipped.

  1. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately.

  1. Questions

If you have any questions about the delivery and shipment or your order, please contact us.

Customize & Share
@konex_wakeparks

The best designs will be shown on the “feature builds” page!
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The @fluidwakepark motor unit is ready to go! This fully loaded system has all the tech options and the freshest powder coating - chrome backing with a second coat of transparent lime green. #cablepark #cablesystem
Glad to be a sponsor of @formatsfilm 🎥Congratulations @guenther_oka on taking first place @munichmash 🏆 📸: @chrislehnert
Old photo before the installation of the running cable. Working on the mechanical unit at chest level makes any maintenance easy and fun since the work platforms can support four people. #cablepark #heavyduty #SKFWord on the street is @annanikstad_wake has a new edit in the works. Keep your eyes peeled! 👀
#truetension
#wakeboarding
Konex is proud to announce the Kinetic Energy Recovery System.  The K.E.R.S recycles the excess energy produced as the system brakes at each end of the run. Depending on your power rates and consumption you can pay it off within 2-3 years. #cablepark #ecofriendly #innovation
Ready to assemble @southcoastwakepark powder coated accent pieces! #custom #cablepark #candyThe secret is out! Konex will be supplying a fully loaded cable system to Lake Horseshoe in Ontario, Canada. As you can tell by these major expansion plans, @horseshoeresort is going all in! #truetension #cablepark
Two months later and the @ynywakeco system is running great! Their 22ft towers with a 7.5HP motor are perfect for the 240m cable span.  #truetension #cablepark@guenther_oka with yet another podium finish at none other than the #langfeldopen. Also, shoutout to @johndreiling on winning his first pro contest!
Congrats to @annanikstad_wake on the first place finish at #langenfeldopen! 🤘🏼Sneaky shot of @annanikstad_wake locking in a 50-50 at the #vwcyardsale 📸: @rodrigosnaps
Anotha one...@guenther_oka finds himself back on top of the podium this past weekend at the #WakeOpen. Congrats G! 📸: @rodrigosnaps 
#wakeboarding@annanikstad_wake holding it down for the ladies at the #vwcyardsale last weekend! 💸🔫: @adamlevitt
#Repost @ynywakeco
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Lowering the tower to put new stickers on the carrier then raise it back up to tension with the click of the button, our @konex_wakeparks system is so far in front of the competition it🇬🇧#Repost @southcoastwakepark
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COMING SOON..... We are pleased to announce that South Coast Wakepark will soon be taking delivery of Europe
Full extension of the telescopic tension bar @ynywakecoAll machined componants are clear zinc plated with a second protective layer of CS500. #highquality #cablesystem
#Repost @ynywakeco
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And sheLoosening and tightening the cable with the Bluetooth winch remote and tension measuring system. A job that used to take hours now takes minutes @ynywakeco
Huge thanks to the @ynywakeco crew for their help installing the Black Pearl before cyclone Debbie tested the category 4 rating🌪🇦🇺
Konex can accommodate any power supply. In this case, 3 phase 415V - 50Hz. 🇦🇺⚡️
Installation of the motor towerThe Black Pearl🤘🏼
Maintenance to riding within 1 minute. Less downtime, more riding. @adamwhitaker tensioning the system with the Bluetooth remote. @guenther_okaThe 3 piece pulley can be replaced within minutes. Simply remove three bolts, replace insert, re-fasten bolts and repeat for the other two sections. #innovation #cablepark
Excited to see what @annanikstad_wake has in store for the 2017 season!Yewww🤘🤘 @guenther_oka kills it behind the boat too!
Motor unit of the system soon to be installed at @ynywakeco! 🇦🇺 #wakepark #wakeboardingDeveloped around the needs of both the owner and the rider, the Konex cable system offers better performance, more options and less downtime. #truetension
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